We only accept payments in Japanese yen (JPY).
Currency conversion will be handled by your credit card provider.
All prices are subject to change without prior notice.
Tax and customs authorities in different countries may charge import taxes, customs duties, or other fees.
Shipping costs do not include any applicable import fees. Customers are responsible for paying these fees.
If you are unsure about any applicable fees, please contact your local tax or customs authority or post office for more information.
We currently accept the following payment methods: Credit cards (Visa, MasterCard, JCB).
Your account may be permanently suspended if you have multiple unpaid or canceled orders.
We reserve the right to cancel any order and refuse service to any person.
Guarantees
Is it safe to shop with you?
Our commitment is to our customers. We focus on providing quality service and customer support. We have more than 4 years of experience primarily distributing collectible figures, with over 7,000 orders successfully delivered and, to date, a perfect delivery record.
Are the items authentic?
All of our items are authentic and shipped from Japan directly to your door. You will not find replicas or bootlegs with us.
Does Tokio Mania provide an invoice or proof of purchase?
Because our business reports and pays taxes directly to the Japanese tax authorities, we are unable to provide a tax invoice valid for customers with an address outside Japan. We apologize for any inconvenience.
My figure arrived damaged. What should I do?
If the figure is factory sealed, please contact the manufacturer directly to arrange for a replacement part. We cannot be held responsible for manufacturing defects.
Cancellations
All purchases are final. Orders cannot be canceled if the customer made a purchase by mistake.
Returns
Claims are only accepted within the first 24 hours after receiving the package.
We do not accept exchanges or returns.
For new figures, if there is a manufacturing defect, please contact the manufacturer directly. Although we do our best to protect our customers’ figures during shipping, there is a possibility that the product box may suffer dents or other damage while being handled by the shipping carrier.
If this occurs, please contact us and we will review the case individually. The customer must provide video evidence showing the condition in which the package was received, the process of opening the package, and the issue with the item. This will allow us to compare the evidence with the photographs taken by our logistics team before the package was handed over to the shipping carrier.
